Shipping policy

Welcome to Always Something! We’re thrilled to bring you incredible deals on a wide range of products. Below is our shipping policy, designed to ensure a smooth and satisfying shopping experience.

Shipping Locations

We currently ship within New Zealand only. Unfortunately, we do not offer international shipping at this time.

Shipping Rates & Options

  • Standard Shipping:

    • Flat Rate: $8.50 NZD for all orders under $25 NZD.
    • Free Shipping: Orders over $25 NZD qualify for free standard shipping.
    • Delivery Time: 3-7 business days.

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order using the link provided in the email.

Delivery Issues

  • Delayed Deliveries: While we strive to meet our delivery timeframes, delays can sometimes occur due to unforeseen circumstances. Please allow extra time during peak periods such as holidays.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will assist in resolving the issue promptly.

Address Changes

Please ensure your shipping address is correct at the time of purchase. If you need to update your address, contact us immediately at contact@alwaysomething.co.nz.
 Address changes may not be possible once the order has been processed.

Returns & Exchanges

For details on returns and exchanges, please refer to our Returns Policy. Note that shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us

If you have any questions about our shipping policy, please don’t hesitate to contact us:

We appreciate your business and look forward to delivering fantastic products right to your doorstep!